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Untitled Document Lou Lou's Corner customer service

lou lou's corner

gift wrapping:
Lou Louís Corner will be happy to wrap your gift, include a message card and send it direct to the recipient. Gift-wrapping is available for an additional charge of $4.95 (oversize or bulky items that can not be wrapped are noted as such on the product page). Your present will be enclosed in a gift box, wrapped in your choice of paper, tied with grosgrain ribbon and include a handwritten message card placed inside the box. Quality gift paper and clean folds give each Lou Lou's Corner gift a touch of elegance and care while whimsical, hand-looped bows made from bright and colorful ribbon will leave an unforgettable first impression. If you are purchasing more than one gift and would like items wrapped separately, please contact us by phone to place your order. No invoice will be included with the order and all indication of price will be removed. Order confirmations and tracking numbers will be sent via email to the bill to address.

gift wrap

gift wrap

Even if you choose not to have your gift wrapped, Lou Lou's Corner offers a hand-written gift card, free of charge. Simply enter your message in the provided field, and we'll take care of the rest! Whether you're sending a casual gift or simply want to say hello to the lucky recipient, Lou Lou's Corner is excited to relay your message. From exceptional paper and individual bows to hand-composed gift cards, the recipient is sure to love his or her gift from the outside in!

gift registry:
We've created the perfect place for you to set up your very own wish list! Whether you have an upcoming baby shower, wedding, or birthday, you can create and share a registry with friends and family. Simply sign up for a Lou Lou's Corner account under "My Account." Make sure you're signed into your Lou Lou's Corner Account and start shopping. At the bottom of every product page, you can click "add to registry" button - but make sure you've selected a color and/or size! You can edit your registry at any time by adding or deleting items, and email a link to your friends and family. Of course, you can search for a registry by entering a first or last name (not both) and clicking "find." All registry purchases can be wrapped using our signature gift wrap service, and mailed directly to the recipient by entering his or her address in the "Ship To" fields. For more information about our registry, see our in depth Registry FAQ!

to place an order:
Lou Louís Corner strives to make your shopping experience as easy and enjoyable as possible. Therefore, we are happy to offer two ways to place an order. You can place your order via the internet or over the phone.

If you are experiencing problems or have questions regarding a specific product, sizing or need some extra advice, please call us during our regular business hours. We will gladly answer all questions and assist in placing your order. Lou Louís Corner is open 9am-5pm EST Monday-Friday and 9am-3pm EST Saturday. Please note that orders taken after 1:00pm EST or on Saturday will not ship until the following business day. To place an order by phone, please call our toll free number: 877.238.6487. You may contact us via email at: sales@loulouscorner.com.

payment options:
We accept American Express, Discover, MasterCard and Visa credit cards.

sales tax:
As a North Carolina based business, current law requires us to collect 8% sales tax on online purchases and shipping charges being sent to any address within North Carolina. Orders being shipped to an address outside the state of North Carolina are not charged tax.

shipping charges:
Shipping charges are calculated based on your order total. Some oversized items may require additional shipping surcharges which will be noted on the product page and applied during checkout. The following shipping charges do not include sales tax or optional gift wrapping charges:

Order Total
UPS
Ground
UPS 2nd Day Express
UPS Shipping to AK/HI
up to $25
$4.95
$25.00
$24.95
$25.01- $50
$4.95
$30.00
$26.96
$50.01 -$65.00
$4.95
$35.00
$28.95
$65.01 -$100.00
FREE
$35.00
$28.95
over $100.00
FREE
$45.00
$32

delivery options:
Lou Louís Corner ships to the continental United States, Alaska and Hawaii using UPS delivery service. All orders are shipped from our store in Hickory, North Carolina with the exception of a few items that will ship directly from our supplier. During check out, you can choose between two shipping options: UPS standard ground or UPS 2nd Day Air Express. Please note that orders going to Alaska or Hawaii can only be shipped using UPS 2nd Day Express. Sorry, we do not offer international shipping at this time.

Once your order has been shipped, you will receive a confirmation email with shipping details and a tracking number for your convenience. Delivery times will vary depending on your shipping zone.

UPS standard ground Shipping will generally take between 3- 7 business days

UPS 2nd Day Air Express Delivery: Orders shipped via 2nd Day Express will generally take 1-2 business days.
2nd Day Air will not deliver on Saturday or Sunday or holidays.

UPS is unable to deliver packages to PO, APO or FPO boxes therefore you must provide a current street mailing address. We realize that some people need to have orders shipped via US Postal Service. We will be happy to do so. Please call us directly @ 877.238.6487 during our regular business hours to place your order.

delivery times:
All in stock orders placed by 1:00pm EST Monday-Friday will be shipped the following business day. Weekend and holiday orders and all orders placed after 1:00pm EST will ship out on the second business day. You will be contacted immediately by email if there are any shipping or out of stock problems. If you have a question or problem, please contact us directly at sales@loulouscorner.com or by calling 877.238.6487. If you reach our voicemail, please leave a message with your name and phone number and we will return your call promptly. Your calls are very important to us. If you call after business hours, your call will be returned the following business day. Lou Louís Corner store hours: 9-5 M-F & 9-3 Sat. EST

returns/exchanges:
Lou Louís Corner strives to make you happy and satisfied with your shopping experience. If you are not 100% satisfied with your order, we can offer you an exchange or a full refund of the purchase price, less gift-wrap and shipping charges. All refunds will be applied to the credit card used to make your original purchase. Returns and exchanges must be made within thirty (30) days of the purchase date and returned new and in their original packaging. If items arrive damaged, defective or not as ordered, Lou Louís Corner will replace the item and refund your return shipping charges.

To return your order, please follow these steps

  1. Call Lou Louís Corner toll free number @ 877.238.6487 and obtain a RA number (Return Authorization) for your package. No returns or exchanges will be accepted or processed without one.


  2. UPS your items back to the following address with the RA number written on the outside of the box. Enclose your packing slip inside the box along with a brief explanation for the return. All postage must be pre-paid and NO COD packages will be accepted.

Lou Louís Corner
RA NUMBER-RETURN
202 Union Square
Hickory, NC 28601


 

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